| Job Title: | Executive, Customer Relationships and Operations |
| Job Grade: | Executive |
| Reporting to: | Head, Administrative Services |
| Employment Type: | Full Time (2-Year Contract, renewable) |
| Type of Position: | New |
| Date: | 5 May 2024 |
About BGST
Biblical Graduate School of Theology (BGST)’s aspiration is that all Christians may become effective ambassadors for Christ at work, Church, and society, wherever God has called them. We do so by providing flexible, relevant, and quality theological education that draws upon Scripture, Christian tradition, and integrative studies. BGST offers training in a wide range of modes, from online, in-person, hybrid, microlearning to facilitated workshops and spiritual direction sessions.
Summary of Position
BGST is looking for a suitable candidate to fill the position of Executive/ Assistant Manager, Customer Relationships and Operations (ECRO). The ECRO must share the vision and mission of the school. The incumbent’s responsibility is to administer the programmes and provide customer/ student support for BGST’s 4 Centres of Learning: Postgraduate Studies, Christian Leadership, Spiritual Formation, and Equipping and Discipleship (CPS, CCL, CSF and CED).
He/ she will also engage both internal and external stakeholders, such as faculty, students, alumni, associate lecturers, educational partners, and vendors of BGST.
Key Roles and Responsibilities
The ECRO will:
- Administer the programmes and courses offered in BGST’s 4 Centres of Learning: Postgraduate Studies, Christian Leadership, Spiritual Formation, and Equipping and Discipleship. This includes coordinating and implementing key academic processes, such as student admission, course registration, classroom management and assignments management.
- Provide customer service support for new and existing students of the 4 centres, such as customer enquiry and academic advising.
- Coordinate and support the marketing of the 4 centres’ programmes and courses.
- Manage and update the student information and learning management systems.
Qualification and Experience
The candidate should have a minimum qualification of Diploma (preferably in Business and Management):
- With more than 3-years’ experience in administering higher education training;
- With demonstrated competency in administering academic information systems;
- With strong project planning and coordination skills;
- With creative problem-solving skills;
- Who is a good team player and with strong inter-personal and communication skills;
- Able to work well in cross-functional teams and in collaboration with external lecturers, partners and/or vendors.
The candidate should send his / her resume to yong-lynn@bgst.edu.sg, laipw@bgst.edu.sg or the address indicated below.
